Express & same-day
Today means today.
Tomorrow means morning.
Express jumps the queue on the evening line-haul and goes out first on the delivery run. Same-day is Valley-only — and we will tell you that before you book, not after.
- 11 am same-day cut-off
- Overnight corridor
- 1.6× standard rate
- Premium refunded if late
The promise
What express actually buys you
Speed is the product. These are the numbers it is measured against.
- Same-day cut-off
- 11 amSame-day cut-offKathmandu Valley
- Express multiplier
- 1.6×Express multiplierOn freight only
- Overnight cities
- 6Overnight citiesOn the corridor
- On-time target
- 96.4%On-time targetAgainst the express window
Same-day
Booked by eleven, delivered by six
A dedicated afternoon run across the Valley. It works because the delivery grid is dense enough that a rider can make twenty stops without leaving Ring Road — which is exactly why it does not work in Surkhet.
- Collected by noon
- A rider is dispatched to you the moment the booking lands, not on the next scheduled round.
- Straight to the delivery run
- Same-day parcels skip the hub sort entirely. Fewer touches, fewer hours.
- Delivered by close of business
- By 6 pm, with the recipient called before the rider sets off.
Overnight express
On the evening line-haul, at the door by morning
Sealed vehicles leave each hub every evening. An express parcel booked in Kathmandu on Sunday afternoon is on a Pokhara rider's route before nine on Monday morning.
- Sorted first at the hub
- Express is pulled off the belt ahead of standard, so it never misses a departure by minutes.
- Loaded last, off first
- Position in the vehicle is decided by service level, not by arrival order.
- First on the morning route
- The destination branch sequences express to the front of the rider’s list.
Delivery times
How long it actually takes
From Kathmandu, for a parcel collected before the afternoon cut-off. Promise dates already account for Saturday being Nepal's weekend.
| Standard | Express | Same-day | |
|---|---|---|---|
| Kathmandu Valley | Next day | Next day, morning | Same day, by 6 pm |
| Pokhara / Chitwan | 1–2 days | Next morning | Not offered |
| Butwal / Birgunj | 2–3 days | Next morning | Not offered |
| Biratnagar / Dharan | 2–3 days | Next morning | Not offered |
| Hill districts | 3–4 days | 2–3 days | Not offered |
| Far west / Karnali | 4–9 days | 3–6 days | Not offered |
On the day
What happens between eleven and six
Same-day is not a different network. It is the same network with the slow parts removed.
- 1
11:00 — booking closes
The same-day manifest is cut and riders are dispatched to collect.
- 2
12:30 — collected
Pickup scan. Tracking goes live and the recipient gets an SMS with the window.
- 3
14:00 — routed
Parcels are sequenced by area, not by arrival, so the run is one loop rather than three.
- 4
18:00 — delivered
Proof of delivery captured, COD reconciled, ledger credited.
Why it holds
Speed is an operating discipline, not a promise on a website
Anyone can advertise same-day. Holding it on a wet Tuesday in August is a function of six unglamorous things.
A hard cut-off
We say no at 11:01 rather than accept a booking we will miss. A missed promise costs more than a lost order.
Route sequencing
Stops are ordered geographically before the rider leaves, not decided at each doorstep.
Express-first sorting
Service level decides position on the belt and in the vehicle.
Spare capacity held back
A percentage of daily rider capacity is reserved for express rather than sold out in advance.
Live exception handling
A parcel that stalls raises a flag on the ops board the same hour, not the next morning.
Realistic zone promises
We would rather quote nine days to Humla and hit it than quote three and go quiet.
The guarantee
Late express? We refund the premium.
If an express parcel misses its window, tell us within seven days and we refund the difference between express and standard for that parcel. Automatically, on the next settlement.
- The premium, not the whole charge
- The parcel still moved and still arrived. Refunding the entire delivery would be theatre.
- Seven days to claim
- Long enough to notice, short enough that we can still investigate what happened.
- Credited to your ledger
- It appears as a line on the next settlement rather than a separate transfer nobody can reconcile.
Tracking
A tighter window, told earlier
On an express delivery the recipient being at home actually matters, so the SMS goes out at dispatch rather than on the way — giving them hours of notice instead of minutes.
- SMS at dispatch
- Sent when the parcel leaves the branch, with the expected window.
- A two-hour window, not a day
- Express deliveries carry a narrower promise because the route is planned tighter.
- Live status, no login
- The recipient can check without creating an account for a parcel they did not order from us.
Scanning
Four scans, even at speed
The temptation on an express run is to skip a scan to save ninety seconds. We do not, because the scan is the only reason anyone can answer “where is it” without making a phone call.
- Pickup, hub, branch, door
- The same four points as standard. Speed comes from the gaps between them being shorter.
- Offline-capable
- A scan in a basement with no signal is stored on the phone and syncs when it can. Nothing is lost.
- Mis-sorts caught at the hub
- The belt scanner flags a wrong-destination parcel before it travels three hundred kilometres.
Pickup
Express starts at your counter
The fastest line-haul in Nepal is useless if the parcel sat on your packing table until four in the afternoon. Express bookings dispatch a rider to you immediately.
- Immediate dispatch
- An express booking creates a pickup job straight away rather than joining the next scheduled round.
- Or walk it in
- Any of twelve branches, until the branch cut-off, which is later than the pickup cut-off.
- Daily slot for volume
- At 20+ parcels a day you get a fixed morning collection, which makes same-day far easier to hit.
Air freight
When the road is not an option
Monsoon landslides close hill roads for days at a time. On priority consignments to the far west we can move to air freight into the regional airport and road the last leg.
- Turns nine days into two
- For genuinely urgent consignments where the road route has closed.
- Priced per consignment
- Not a published rate — air capacity in Nepal fluctuates and quoting a fixed price would be dishonest.
- Arranged through sales
- Talk to us rather than booking it online, so we can confirm capacity before you commit to a customer.
Pricing
The multiplier applies to freight, not to everything
Express is 1.6× and same-day 2.4× — but only on base and weight. Surcharges, insurance, COD handling and VAT are calculated exactly as they are on a standard parcel.
- Base + weight × multiplier
- A Rs 90 Valley base becomes Rs 144 on express. That is the whole change.
- Surcharges unchanged
- Fuel, remote and fragile are applied to the freight subtotal at the same rates.
- VAT last, after discount
- Your contract discount comes off before VAT, on express exactly as on standard.
The network
Six hubs is what makes overnight possible
Express is a network property, not a vehicle property. Overnight to Biratnagar works because there is a sorting hub in Biratnagar, not because a van drove faster.
- Hub to hub overnight
- Kathmandu, Pokhara, Biratnagar, Birgunj, Nepalgunj and Dhangadhi, every evening.
- Spokes off each hub
- Twelve branches feeding local delivery, so the last leg is short.
- Partner transport beyond
- Same tracking, longer promise, and we say which is which.
For riders
An express route is planned, not improvised
The rider app sequences the day's stops before the rider leaves the branch, so nobody is deciding the next destination at a junction with a phone in one hand.
- Sequenced stop list
- Ordered geographically, with express pinned to the front.
- One-tap call ahead
- The recipient’s number is on the stop card. Calling first is the biggest lever on success rate.
- Works with no signal
- Scans and confirmations queue and replay. A dead zone never loses a delivery.
Inside the hub
Express is a lane, not a sticker
At the hub, express parcels physically move through a different part of the sort — because a priority label that everyone ignores at two in the morning is worth nothing.
- Separate belt position
- Express is diverted at the scanner rather than picked out by eye.
- Cut-off enforced by system
- The manifest closes automatically. Nobody has to make the unpopular call at the door.
- Exceptions escalated same shift
- An express parcel that misses a departure raises a flag before the branch opens.
Last mile
The final two hundred metres decide the whole thing
You can win six hours on the line-haul and lose them all outside a locked gate. Express delivery discipline is mostly about what the rider does at the address.
- Call before arrival
- Every time. Most failed express deliveries are a call that never happened.
- Wait, within reason
- A rider on a route wage can afford three minutes. One on pure piece rate cannot.
- Reschedule same day if possible
- A missed express delivery gets a second attempt that evening rather than tomorrow.
Questions
Express questions
What merchants ask before moving urgent volume.
What is the cut-off for same-day delivery?
Is same-day available outside the Valley?
How much more does express cost?
What happens if you miss the express promise?
Can express parcels be cash on delivery?
Do express parcels get a different tracking experience?
Need it there today?
Book before 11 am for same-day inside the Valley, or any time today for overnight express on the corridor. Open an account and the cut-off is the only thing you have to remember.