Careers
Ride with
Udan Express.
Salaried routes, provided equipment, and a real path from a delivery bag to a branch office. We are hiring riders, branch staff, dispatch and engineers across the country.
- Salaried, not piece rate
- Equipment provided
- Promote from within
- Twelve locations
The team
Who we are building
Launch headcount across the network, most of it in the field where the work actually happens.
- Rider positions
- 240Rider positionsAcross twelve branches
- Locations hiring
- 12Locations hiringEvery branch
- Open role types
- 6Open role typesField, branch and office
- Internal-first promotion
- 100%Internal-first promotionBranch manager roles
Open roles
Six roles, salary bands published
A vacancy that hides the number wastes the time of everyone who applies and then finds it does not work for them — and it disadvantages the people least able to negotiate.
Delivery Rider
Rs 22,000–32,000Kathmandu, Lalitpur, Bhaktapur, Pokhara, Biratnagar, Butwal
Deliver parcels on a fixed route, collect cash on delivery, and be the person our customers actually meet. Salaried route pay, not per-drop piece rate.
- Valid two-wheeler licence
- Own smartphone (Android 9+)
- Knowledge of your delivery area
- Comfortable handling cash
Branch Operations Assistant
Rs 20,000–28,000All twelve branches
Receive, scan, sort and hand over. Run the counter for walk-in drop-offs and collections, and reconcile the branch cash at close of day.
- SLC / SEE or above
- Basic computer literacy
- Careful with numbers
- Able to work early shifts
Dispatch Coordinator
Rs 32,000–45,000Kathmandu, Pokhara, Biratnagar
Assign routes, watch the exception board, and make the calls that keep promises. The person who decides what happens when a road closes at 6 am.
- 2+ years in logistics or operations
- Calm under pressure
- Strong Nepali and working English
- Comfortable with dashboards
Customer Support Officer
Rs 26,000–38,000Kathmandu
Answer the phone, find the parcel, tell the truth. You will have the same operational view dispatch has, so you can actually resolve things.
- Fluent Nepali and English
- Patient on the phone
- Writes clearly
- Customer-facing experience preferred
Software Engineer
Rs 80,000–1,60,000Kathmandu (hybrid)
TypeScript across the backend, the panels and the rider app. You will work on the ledger, the state machine and the offline queue — the parts where correctness actually matters.
- Strong TypeScript
- Node and React experience
- Cares about correctness over cleverness
- Comfortable owning a system end to end
Warehouse Supervisor
Rs 35,000–50,000Kathmandu hub
Run the sort floor overnight. Own the manifest, the fragile lane, the load order and the departure time.
- 3+ years warehouse or sort experience
- Able to run a night shift
- Leads a team of 10–20
- Meticulous about counts
Monthly gross, before allowances. Rider roles include a fuel and maintenance allowance where you use your own vehicle.
Rider pay
Salaried routes, not per-drop piece rate
This is an operating decision, not a benefit. A rider paid per delivery is financially punished for waiting while somebody finds their wallet — and waiting is exactly what makes a delivery succeed first time.
- A route wage you can plan on
- Paid monthly, on a fixed date, whether the day was busy or quiet.
- Performance on success, not volume
- The bonus tracks first-attempt delivery rate, which is the number that helps everybody.
- No incentive to ride fast
- Nobody at Udan Express earns more by getting somewhere quicker. That is how people get hurt.
What we provide
You should not have to buy the tools of the job
Everything below is provided, not deducted from your pay.
Uniform and rain gear
Two sets, replaced when they wear out. Monsoon gear that actually works, because you will be out in it.
Insulated delivery box
Fitted to the vehicle, with the fragile compartment separated.
Helmet, to standard
Not the cheapest one that satisfies a checklist.
A phone if you need one
On a company plan. Nobody is excluded from this job for not owning a device.
Fuel and maintenance allowance
Paid monthly where you use your own vehicle, not reimbursed against a shoebox of receipts.
Accident cover
From the first day, not after a probation period.
Progression
Every branch manager role is advertised internally first
Most of our dispatch coordinators started on a route. Somebody who has delivered in a district for a year knows things about it no external hire will learn in six months.
- Rider → senior rider
- Route ownership, training new riders, and a pay band step.
- Senior rider → route lead
- Sequencing the day’s routes and holding the exception list for an area.
- Route lead → branch operations
- The counter, the sort, the cash reconciliation and the team.
- Branch operations → branch manager
- The whole location, its people and its numbers.
Hiring
How applying actually goes
Four steps, and you will hear back either way. Silence after an interview is a discourtesy we have decided not to commit.
- 1
Apply
Email, or walk into any branch with a citizenship copy and your licence. Branch hiring is decided locally.
- 2
A conversation
Twenty minutes about the work, the area you know, and what you are looking for. Not a quiz.
- 3
A day on a route
Paid. You shadow a rider so you can see the job before either of us commits to it.
- 4
Offer and start
Written terms, the salary band you were shown, and a start date that suits you.
Training
Nobody carries cash before they are trained to
A new rider spends their first week learning the app, the cash process and the area before they run a route alone. That week is paid, and it is not optional.
- Cash handling first
- Counting, receipting, and what to do when an amount does not match. Before you carry any.
- The app, properly
- Including what to do when there is no signal — which is most of the interesting cases.
- Shadowing a real route
- With a senior rider, in the area you will actually work.
The tools
Software that works where you actually are
Half of Nepal has patchy signal. If the app needed a connection to record a delivery, the job would be impossible in exactly the places it matters most.
- Your route, sequenced before you leave
- Ordered geographically, so you are not deciding the next stop at a junction.
- One tap to call ahead
- The recipient’s number is on the card. Calling first is what makes a delivery work.
- Cash totalled for you
- No mental arithmetic at the end of a twelve-hour shift.
Offline
A dead zone should never cost you a delivery
Scans and confirmations are stored on the phone with the time you actually made them, and upload themselves when signal comes back. You never have to remember to re-enter anything.
- Recorded at the real time
- Not the time it eventually uploaded, which would make your day look wrong.
- Nothing to re-key
- The queue drains by itself. There is no “sync” button you can forget.
- Never duplicated
- Even if the connection drops halfway through the upload.
Safety
Cash limits exist for your safety, not our accounting
Above a set amount you bank before taking more COD parcels. It costs the route some efficiency. That is the correct trade and it is not negotiable.
- A hard cap, enforced by the app
- Not a guideline somebody can lean on you to ignore on a busy day.
- Reconciled the same evening
- A discrepancy is found while everyone still remembers the route, not a week later.
- Closed roads are respected
- A landslide is a hold on the system, not a driver being told to try anyway.
Branch work
The sort floor is where the promise is kept
Between midnight and four, six hubs decide whether tomorrow's promises hold. It is the least visible work in the company and among the most consequential.
- Night shifts, paid accordingly
- With a shift allowance on top of the band, and transport home.
- Real ownership
- The manifest, the fragile lane, the load order and the departure time are yours to hold.
- A team, not a queue of tasks
- Supervisors run 10–20 people and are trained to do it before they are asked to.
Counter roles
The branch counter is where people meet us
Walk-in customers, merchant drop-offs, collections and the daily cash reconciliation. If you are good with people and careful with numbers, this is the role.
- Face of the company locally
- For a lot of customers, you are the only person from Udan Express they will ever meet.
- Cash reconciliation daily
- Counted against the system before close, every day, without exception.
- Route into operations
- Counter staff who want it move into dispatch and branch management.
Engineering
Work on the parts where correctness matters
The ledger, the parcel state machine and the offline queue. TypeScript end to end, and code that other people's money depends on being right.
- TypeScript everywhere
- Backend, panels and the React Native app. No JavaScript in any source folder.
- Own a system end to end
- Small team, real ownership, and you will see your work used on a loading bay.
- Hybrid from Kathmandu
- With time on the sort floor, because you cannot design this well from a desk alone.
Support
Answer the phone with something useful
Support here has the same operational view dispatch has. You will be able to see where a parcel is and get it moved, rather than reading an apology from a script.
- Real access, real answers
- The same board the operations team uses.
- One thread per parcel
- You follow a problem through instead of picking up somebody else’s cold ticket.
- Nepali and English
- Both, all day. Most calls are in Nepali.
Where we hire
Twelve locations, hiring locally
Branch hiring decisions are made at the branch. Somebody in Nepalgunj should not be waiting on a head office in Kathmandu to decide whether they can join.
- Walk into any branch
- With a citizenship copy and your licence. That is a real application, not a form to fill in later.
- Local decisions
- The branch manager hires their own team.
- Work where you live
- Riders are assigned to areas they know, which is better for everyone.
Partners
Running a vehicle? There is a route for that too.
We contract vetted transport operators for hill and far-western routes, on fixed schedules and agreed standards. If you run vehicles on those corridors, we should talk.
- Fixed schedules, predictable volume
- Not spot loads. A route you can plan a business around.
- Paid on a fixed cycle
- The same discipline we apply to merchant settlement applies to partner payment.
- Standards, measured monthly
- On-time and damage rate reviewed openly, not raised only when something goes wrong.
Shifts
Hours that are actually the hours
A route ends when the route ends, not when someone decides to add three more stops. Overtime is paid, planned and rare rather than assumed.
- Six-day week, Saturday off
- Nepal’s weekend. The network runs a skeleton shift and it is rostered fairly.
- Routes sized to the day
- A route that consistently overruns is a planning failure, and it gets fixed.
- Overtime paid, not expected
- At a premium, and agreed in advance where we can.
Why people stay
The things that make a delivery job worth keeping
Turnover in this industry is brutal, and it is almost always about these six things.
Paid on time, every time
A fixed date. No month where payroll slips and nobody explains why.
Equipment that works
Rain gear that keeps rain out, a box that closes, a phone that holds charge.
A manager who rides
Branch managers spend time on routes. It keeps planning honest.
Promotion that is real
Internal-first on every branch role, with the criteria written down.
Not blamed for the system
A failed delivery caused by a missing phone number is a booking problem, not a rider problem.
Predictable hours
You can tell your family what time you will be home.
Questions
Questions about working here
What applicants ask most.
Are rider roles salaried or per-delivery?
Do I need my own motorbike?
What equipment do you provide?
What does progression look like?
How do I apply if I am outside Kathmandu?
Come and see the job first
A day shadowing a route is paid, and it tells you more than any interview. Email us the role and your district, or walk into your nearest branch.
careers@udanexpress.com · 1660-01-55555