Coverage
All 77 districts.
And 220+ countries.
Anyone can deliver in Kathmandu. The test of a courier is whether a parcel reaches Humla, how long it honestly takes, and whether the same tracking number still works once it leaves the country.
- 7 provinces
- 220+ countries
- 9 overseas gateways
- Own + partner network
The network
What coverage actually means here
Numbers we can stand behind, with the distinction between owned and partner operations stated rather than blurred.
- Districts served
- 77Districts servedEvery one in Nepal
- Provinces
- 7ProvincesAll of them
- Branches
- 12Branches6 are sorting hubs
- Riders at launch
- 240Riders at launchOwn last-mile fleet
By province
Seven provinces, seven different problems
Serving the Madhesh plain and serving Karnali are not the same job. The network is built differently in each, and priced differently too.
Koshi
14 districtsEastern hills and terai, including Ilam and the tea corridor.
Served from Biratnagar
Madhesh
8 districtsDense southern plain, the shortest routes and the highest volume per square kilometre.
Served from Birgunj
Bagmati
13 districtsThe Valley plus the central hills. Same-day territory.
Served from Kathmandu
Gandaki
11 districtsPokhara and the western hills, up to Mustang and Manang.
Served from Pokhara
Lumbini
12 districtsWestern terai, second-busiest corridor after Bagmati.
Served from Butwal & Nepalgunj
Karnali
10 districtsThe hardest region in the country to serve, and priced as such.
Served from Nepalgunj
Sudurpashchim
9 districtsFar west, from the Kailali plain to the Bajhang hills.
Served from Dhangadhi
77 districts across 7 provinces. District counts follow the current federal structure.
Branches & hubs
Twelve locations, six of them sorting hubs
A hub sorts and dispatches line-haul. A branch receives, delivers and takes counter drop-offs. The difference decides how fast a route can be.
Kathmandu Head Office
Kathmandu · Bagmati
KTM-HOSORTING HUB
Lalitpur Branch
Lalitpur · Bagmati
LTP-BR
Bhaktapur Branch
Bhaktapur · Bagmati
BKT-BR
Pokhara Hub
Pokhara · Gandaki
PKR-HUBSORTING HUB
Chitwan Branch
Bharatpur · Bagmati
CTW-BR
Biratnagar Hub
Biratnagar · Koshi
BRT-HUBSORTING HUB
Dharan Branch
Dharan · Koshi
DRN-BR
Birgunj Hub
Birgunj · Madhesh
BRG-HUBSORTING HUB
Janakpur Branch
Janakpur · Madhesh
JNK-BR
Butwal Branch
Butwal · Lumbini
BTW-BR
Nepalgunj Hub
Nepalgunj · Lumbini
NPJ-HUBSORTING HUB
Dhangadhi Hub
Dhangadhi · Sudurpashchim
DHG-HUBSORTING HUB
Hub and spoke
Six hubs is what makes overnight possible
Speed between two cities is a property of the network, not of the vehicle. Overnight to Biratnagar works because there is a sorting hub in Biratnagar to receive the line-haul at 4 am.
- Hub to hub every evening
- Sealed vehicles on fixed departures, so a parcel never waits a day for a load to fill.
- Spokes off each hub
- Branches handle local delivery, which keeps the last leg short and the promise honest.
- One sort, not three
- Parcels are sorted once at origin and once at destination. Every extra handling is an extra chance to lose something.
Zones
Six zones, and what each one costs you in days
Zone follows road quality and backhaul economics rather than straight-line distance. A highway district 300 km away is often cheaper and faster than a hill district 80 km away.
- Zone 11–1 days
Kathmandu Valley
- First kilogram
- Rs 90
- Each extra kg
- Rs 35
- Zone 21–2 days
Valley rim & central highway
- First kilogram
- Rs 130
- Each extra kg
- Rs 45
- Zone 32–3 days
Terai & regional cities
- First kilogram
- Rs 170
- Each extra kg
- Rs 55
- Zone 43–4 days
Hill districts
- First kilogram
- Rs 220
- Each extra kg
- Rs 70
- Zone 54–6 days
Far west & high hills
- First kilogram
- Rs 290
- Each extra kg
- Rs 95
- Zone 66–9 days
Karnali & remote
- First kilogram
- Rs 390
- Each extra kg
- Rs 130
The promise
We would rather quote nine days and hit it
The temptation in this industry is to advertise the best case and apologise for the rest. A merchant cannot run a business on a best case — they need a date they can repeat to a customer.
- Working days, not calendar days
- Saturday is Nepal’s weekend. The promise already accounts for it, so a Friday booking does not quote Saturday.
- Set at booking, shown to the recipient
- The customer sees the same window you do, by SMS, before the parcel moves.
- Seasonal reality stated
- Monsoon and festival periods extend hill routes. We say so on the day rather than after.
High-volume districts
Where most parcels actually go
The districts below carry the bulk of national e-commerce volume. Every other district in Nepal is served too — these are simply the ones merchants ask about first.
| District | Province | Zone | Promise | Notes |
|---|---|---|---|---|
| Kathmandu | Bagmati | Zone 1 | 1–1 days | Standard |
| Lalitpur | Bagmati | Zone 1 | 1–1 days | Standard |
| Bhaktapur | Bagmati | Zone 1 | 1–1 days | Standard |
| Kavrepalanchok | Bagmati | Zone 2 | 1–2 days | Standard |
| Makwanpur | Bagmati | Zone 2 | 1–2 days | Standard |
| Chitwan | Bagmati | Zone 2 | 1–2 days | Standard |
| Dhading | Bagmati | Zone 2 | 1–2 days | Standard |
| Kaski | Gandaki | Zone 2 | 1–2 days | Standard |
| Tanahun | Gandaki | Zone 2 | 1–2 days | Standard |
| Syangja | Gandaki | Zone 3 | 2–3 days | Standard |
| Gorkha | Gandaki | Zone 3 | 2–3 days | Standard |
| Mustang | Gandaki | Zone 5 | 4–6 days | Remote surcharge |
| Manang | Gandaki | Zone 5 | 4–6 days | Remote surcharge |
| Morang | Koshi | Zone 3 | 2–3 days | Standard |
| Sunsari | Koshi | Zone 3 | 2–3 days | Standard |
| Jhapa | Koshi | Zone 3 | 2–3 days | Standard |
| Ilam | Koshi | Zone 4 | 3–4 days | Standard |
| Taplejung | Koshi | Zone 5 | 4–6 days | Remote surcharge |
| Solukhumbu | Koshi | Zone 5 | 4–6 days | Remote surcharge |
| Parsa | Madhesh | Zone 3 | 2–3 days | Standard |
| Bara | Madhesh | Zone 3 | 2–3 days | Standard |
| Dhanusha | Madhesh | Zone 3 | 2–3 days | Standard |
| Saptari | Madhesh | Zone 4 | 3–4 days | Standard |
| Siraha | Madhesh | Zone 4 | 3–4 days | Standard |
| Rupandehi | Lumbini | Zone 3 | 2–3 days | Standard |
| Palpa | Lumbini | Zone 4 | 3–4 days | Standard |
| Dang | Lumbini | Zone 4 | 3–4 days | Standard |
| Banke | Lumbini | Zone 4 | 3–4 days | Standard |
| Bardiya | Lumbini | Zone 4 | 3–4 days | Standard |
| Surkhet | Karnali | Zone 5 | 4–6 days | Standard |
| Jumla | Karnali | Zone 6 | 6–9 days | Remote surcharge |
| Humla | Karnali | Zone 6 | 6–9 days | Remote surcharge |
| Dolpa | Karnali | Zone 6 | 6–9 days | Remote surcharge |
| Kailali | Sudurpashchim | Zone 5 | 4–6 days | Standard |
| Kanchanpur | Sudurpashchim | Zone 5 | 4–6 days | Standard |
| Doti | Sudurpashchim | Zone 6 | 6–9 days | Remote surcharge |
| Bajhang | Sudurpashchim | Zone 6 | 6–9 days | Remote surcharge |
Own vs partner
Two kinds of coverage, and we say which is which
Claiming national coverage while quietly handing half the country to a third party is standard practice in this industry. We would rather draw the line on the map.
- Own operations on the corridor
- Our branches, our riders, our vehicles — from Dhangadhi to Biratnagar, plus the Valley.
- Vetted partners beyond it
- Fixed schedules, agreed handling standards, and the same tracking number throughout.
- One settlement either way
- A Humla delivery settles into the same weekly transfer as a Lalitpur one.
The hard parts
What actually makes Nepal difficult to deliver in
Not distance. These six things, in roughly this order.
Addresses are not addresses
Most of the country is not addressable by street number. Landmarks and a working phone number are the real address.
Monsoon closes roads
Landslides shut hill routes for days. Planning around it beats apologising after it.
Backhaul is usually empty
A truck to Jumla comes back with nothing. That economics is in the zone rate, not hidden.
Signal drops in the valleys
The rider app has to work offline or the tracking record has holes in it.
Cash, not cards
COD dominates outside the corridor, so the cash-handling chain has to be as reliable as the parcel chain.
People, not routes
A rider who knows a neighbourhood delivers more than a route optimiser that does not.
A parcel to the far west
What a Zone 6 delivery actually involves
Six to nine days is not slowness. It is four legs, three handovers and one road that may or may not be open.
- 1
Kathmandu hub
Sorted the evening it is collected and loaded for the western line-haul.
- 2
Nepalgunj hub
Arrives overnight, re-sorted for the hill routes and consolidated with other Karnali freight.
- 3
Partner transport
Onto the scheduled hill service — which runs on fixed days, because a half-empty truck helps nobody.
- 4
Local delivery
Final leg by local rider, with a call ahead because there is no second attempt window out here.
Line-haul
The overnight run is the spine of the whole thing
Sealed vehicles leave every hub each evening on fixed departures. Everything else in the network is organised around making those departures.
- Fixed departure times
- Not “when the vehicle is full”. A parcel that misses the cut-off waits hours, not days.
- Sealed and manifested
- Every vehicle carries a manifest scanned at both ends, so a discrepancy is found the same night.
- Corridor daily, hills scheduled
- Daily on the highway, fixed days into the hills. Both published.
Sorting
A mis-sort caught at the hub costs an hour
The same mis-sort caught in the destination district costs three days and a phone call from an angry customer. That is the entire argument for scanning on the belt.
- Overhead scanners on the belt
- Labels are read as parcels move, so wrong-destination items are diverted before they travel.
- Fragile diverted, not carried past
- Segregation is a physical lane, not a sticker somebody is meant to notice.
- Every scan on the tracking page
- Which is what turns tracking from decoration into a record.
Offline
The app works where the signal does not
A rider in a Karnali valley has no bars for hours. If scanning required a connection, the tracking history for exactly the districts people worry about most would be the emptiest.
- Scans queue on the device
- Durably, with the timestamp of the actual scan rather than of the eventual upload.
- Replayed automatically
- The moment signal returns, without the rider having to remember anything.
- De-duplicated on arrival
- Every queued write carries an id, so a replay after a flaky connection never doubles an event.
Collection
We come to you anywhere we operate directly
Pickup is available across the Valley, the corridor cities and every branch town. Beyond that, counter drop-off at the nearest branch is usually faster than waiting for a scheduled collection.
- Two-hour windows
- Booked by 11 am for same-day collection in direct-service areas.
- Daily slot at volume
- From 20 parcels a day, at no extra charge.
- Counter drop-off everywhere
- All twelve branches, with a later cut-off than pickup.
Warehousing
Or hold stock closer to your customers
If a meaningful share of your orders go west, holding stock at our Kathmandu hub — or eventually a regional one — takes days out of the promise without changing the price.
- Dispatch from the hub
- Removes the pickup leg entirely and gets stock onto the evening line-haul the same day.
- Live stock counts
- Every SKU with a location and a count you can see.
- Per-order, not per-month
- Your regional presence stops being a lease.
Air
When the road closes, there is still an answer
Monsoon landslides shut hill routes for days at a time. For genuinely urgent consignments we can move to air into the regional airport and road the final leg.
- Days instead of a fortnight
- When a road route has closed entirely, this is the difference between late and never.
- Quoted per consignment
- Air capacity in Nepal fluctuates. A fixed published rate would be a fiction.
- Weight-limited
- Far lower caps than road. We confirm what will fit before you commit to your customer.
The last mile
Coverage is ultimately a person on a scooter
Every map on this page resolves, in the end, to whether someone finds an unmarked door in a ward with no street names — and whether they call first.
- Local riders on local routes
- Someone who knows the neighbourhood beats a route optimiser that has never been there.
- A call before arrival
- The single biggest lever on first-attempt success anywhere in the country.
- Salaried, not pure piece rate
- So waiting two minutes at a gate is not a financial penalty.
Delivery
What arriving actually looks like
A scan, a call, a doorstep, a signature, and — on most Nepali orders — a count of banknotes. All four hundred metres of it recorded against the tracking number.
- Proof of delivery captured
- Who received it and when, with a photo where the merchant asks for one.
- Three attempts, then honesty
- Each failure with its reason, visible to you the same day.
- COD reconciled at shift end
- Counted against the manifest before the rider signs off.
Questions
Coverage questions
What merchants ask before trusting a national claim.
Do you really deliver to all 77 districts?
How long does a parcel to Karnali actually take?
What happens when a road is closed by a landslide?
Can I collect from a branch instead of paying for delivery?
Which districts carry the remote surcharge?
Beyond Nepal
Where a parcel goes once it leaves the country
Working days, door to door, including customs clearance at both ends. Ranges rather than single figures, because a Monday booking and a Thursday booking do not catch the same connections.
South Asia
2–4 daysIndia, Bangladesh, Sri Lanka, Bhutan +2 more
Trade samples, spare parts, documents, e-commerce parcels
Middle East
3–5 daysUAE, Qatar, Saudi Arabia, Kuwait +2 more
Family parcels, documents, food and clothing for workers abroad
East & Southeast Asia
3–6 daysChina, Japan, South Korea, Singapore +3 more
Inbound e-commerce stock, electronics, garments, machinery parts
Europe & UK
4–7 daysUnited Kingdom, Germany, France, Italy +3 more
Pashmina, handicrafts, tea and coffee, felt goods, silver jewellery
North America
4–8 daysUnited States, Canada, Mexico
Handicrafts, apparel, thangka art, ayurvedic and herbal products
Australia & New Zealand
5–8 daysAustralia, New Zealand, Fiji
Family parcels, student documents, handicrafts
Africa & Latin America
6–12 daysSouth Africa, Kenya, Nigeria, Egypt +3 more
Documents, trade samples, project cargo
Clearing and consolidating through 9 gateways: Delhi · Dubai · Hong Kong · Singapore · Doha · Istanbul · Frankfurt · London · New York
Check your route before you commit
Put your two districts into the rate calculator and you will get the price and the honest promise window in the same breath.